Privacy Policy

Effective Date: 01-01-2023

Terra ("we", "us", or "our") operates the website www.terrain.co.ke (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.

We are a small, volunteer-run collective. We do not sell your data. We do not share your data with third parties for marketing purposes. We collect only the information necessary to operate the program and communicate with you.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name. Collected when you fill out the contact form, apply for the program, or subscribe to communications.
  • Email address. Used to respond to inquiries, send program updates, and provide educational materials.
  • Phone number. Collected for program coordination and delivery of salts.
  • Physical address. Collected for the sole purpose of shipping salts to program members. Addresses are not used for any other purpose and are not shared with third parties except shipping carriers.
  • Health information. Collected as part of the program eligibility review. This includes information about medical conditions, current medications, and previous fasting experience. This information is used exclusively to determine eligibility for the program and to provide appropriate safety guidance. It is not shared with any third party.

We also collect information that you voluntarily provide when you fill out forms, respond to surveys, or communicate with us directly.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

We use this information to understand how visitors use the Site and to improve the user experience. Log Data is not linked to personally identifiable information.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. We use cookies to collect information and improve our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process your program application and determine eligibility
  • To communicate with you about your application, the program, or your inquiries
  • To ship salts to your provided address
  • To send you educational materials, updates, and other information related to Terra
  • To improve our website, program, and participant support
  • To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We do not share your information with third parties for marketing purposes.

We may share your information in the following limited circumstances:

  • With shipping carriers. Your name and physical address are shared with shipping carriers for the sole purpose of delivering salts. Carriers are contractually obligated to use this information only for delivery.
  • For legal reasons. We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • To protect rights and safety. We may disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Terra, our participants, or others.

We do not share health information with any third party under any circumstances except as required by law.

Data Security

The security of your personal information is important to us. We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website uses encryption for data transmission. Communications within our program community (WhatsApp group or forum) are subject to the security policies of those platforms. We encourage participants to be mindful of the information they share in community spaces.

Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Inquiry and application data. Retained for the duration of your participation in the program and for a reasonable period thereafter to respond to follow-up questions.
  • Program participant data. Retained for the duration of the program and for a reasonable period thereafter. Participants may request deletion of their data after program completion.
  • Health information. Retained only as necessary for eligibility review and safety monitoring. Deleted upon request.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access. You may request a copy of the personal information we hold about you.
  • Correction. You may request that we correct inaccurate or incomplete information.
  • Deletion. You may request that we delete your personal information, subject to certain exceptions (such as legal obligations).
  • Withdrawal of consent. If you have provided consent for specific processing activities, you may withdraw that consent at any time.
  • Opt-out of communications. You may unsubscribe from our emails by clicking the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Site and program are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we may provide additional notice, such as an email notification to program participants.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us at:

Email: info@terrain.co.ke

Response time: We typically respond within 3 to 5 business days.

Terra is an educational framework. It is not a medical treatment, diagnosis, or cure. Consult your healthcare provider before beginning any fasting or dietary protocol.